Call Centres (ITES) - Call for Opportunity !!

Call centers or ITES ( IT Enabled Services) have lead to rapid globalization and more job opportunities for young men and women in different parts of the world becoming the backbone of the global market.  Its inception has led to rapid growth of companies, providing direct access for companies to their clientele worldwide and vice versa. The call centre and BPO industry thus grew into a giant working sector employing thousands of young, talented and hard working people and serving the public 24*7.  

The call centre sector is a wonderful land of opportunities for those who want to acquire work experience and for those who want to earn some quick bucks. In this article we shall attempt to give you, the reader a chance to retrospect as to whether this suits you as a career or not.

Would this career suit me ??

Call centers are generally a tough and exciting option.The basic trait to excel in the field are:

  • Good communication skills are the most vital qualification for any call center employee.
  • Immaculate vocabulary, an average or above average accent.
  • The will power to work hard and take on challenging assignments
  • Very good public relations, ability to interact and relate to customers and clients.
  • A low blood pressure (no laughing matter) to be able to calmly and politely deal with angry, unruly customers.
  • The physical ability to stay up late and work in irregular schedules.

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    What is ITES ?

Where will I work ??

As long as countries, companies and people exist, call centers will remain a necessity for global interconnection between companies. The future is bright for this area as India is a hotspot for call centers.The companies who offer these jobs are :

  • BPOs like ADP, Dell, IBM, Oracle,HCL 
  • Can work as Customer Service Executive handling customer queries.
  • Can also be a voice and accent trainer to instruct new hires.
  • Be a tele sales and tele marketing executive i.e marketing the paid services of clients through phone, email and chat     

 

 

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 Business Process Outcourcing

Duration of the course is..

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 No specific Course ,  graduation degree in any stream would help you to be part of ITES.
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How do I pursue this career ?

How do I pursue this career ??

» Most of the people in call centers are young men and women who are looking for an early employment and a relatively simple way to earn good salary.

» A graduation degree is the least qualification while there may still be hope for youngsters who have passed their 12th as well although options may be  limited for them

» Graduation in any stream be it  Btech, B.Com, B.A or B.Sc qualifies to be part of call centre. 

» The basic requirement is a good english. These days lots of training institutes have come up who have specially designed courses for call centre jobs.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

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