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MeraCareerGuide
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20. May 2010 04:08
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Knowledge Process Outsourcing or KPO as it is popularly abbreviated today has emerged as the latest career revolution in India. The evolution of the BPO or Business Process Outsourcing Sector in India has led to the birth of this new career domain. The success in outsourcing business process operations to India has encouraged many firms to start outsourcing their high-end knowledge work as well.
Knowledge process outsourcing (KPO) is a form of outsourcing, in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost. Unlike the outsourcing of manufacturing, this typically involves high-value work carried out by highly skilled staff. KPO firms, in addition to providing expertise in the processes themselves, often make many low level business decisions—typically those that are easily undone if they conflict with higher-level business plans. While BPO essentially handled the back office applications and customer interface, Knowledge Process Outsourcing handles the technical operations of the company.
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To put in more simple words, companies believe in Core Competency which simply means do what you are good at and simply let others work on the things that they are better than you. So while companies initially outsourced their back end operations, the unnecessary aspects such as attending to customer complaints to outside firms, thereby saving money, because they wouldn’t need to invest a lot on setting up call centres themselves or for hiring so many people.
The Knowledge Process Outsourcing (KPO) industry in India is likely to grow to US $11.2 billion in revenue by 2010-11 and is expected to employ approximately 255,000 professionals by March 2011, according to a study by EvalueServe.
If you want to be part of this growing industry then look at the graph and skill sets below. |
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